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Customer Service In Retail Stores

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... or e-check. The item is shipped right to the customer's door. This new type of retail store offers many advantages over the traditional brick and mortar storefront. Often e-stores stores like Target and Wal-Mart now provide carts. Underhill offers important advice to retail store owners, like to make sure to design the store for customer retail store. The process is convenient, the item is shipped right to the customer's door, eliminating the need to waste * Retail store features online customer self service account management. customer service. It remains one of the nation's leading fashion retailers, with 122 stores in the United States. ...



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Sources list for CUSTOMER SERVICE IN RETAIL STORES:

Grewal, D., Baker, J. Levy, M., Voss, G. 2003, 'The Effects of Wait Expectations and Store Atmosphere Evaluations on Patronage Intentions in Service-Intensive Retail Stores,' Journal of Retailing, vol. 79, no. 4, pp. 259-268.
Internationalization of Branding

Victoria's Secret Works to Keep Orders Alive. National Retail Federation Stores, January.
Victoria’s Secret in Thailand

Dermer, Jerry (1974). Budgetary Motivation of Retail Store Managers and Buyers. Journal of Retailing, vol. 50, pp. 23-33.
Motivating Employees

Buderi, R. (2005) "E-commerce gets smarter: online shopping didn't develop as its promoters promised. But by bringing new Web technologies into their stores, retailers are changing shopping in ways few anticipated." Technology Review 108 (4), 5-60
E-Commerce and Customer Relations

Nicastro, Ernest: "Take A Proactive Approach to Customer Retention" Retailer News, Aug/Sept. 1998, [2]www.retailer.com
Retail Management

 

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